1. Introduction
This agreement binds you or the company you represent (“you,” or “your”) to the terms and conditions set forth herein in connection with your use of Engineering Tracks (“our”, “we”, “company” or “Engineering Tracks”) software, mobile applications, services or other offerings on our site (collectively, our “Products-Content”).
By using any of the company products you agree to become bound by the terms and conditions of this agreement. If you do not agree to all the terms and conditions of this agreement do not use the company “Products-Content”. Company’s acceptance is expressly conditioned upon your acceptance of all the terms and conditions of this agreement, without limitation of any terms or conditions of such agreement. If these terms and conditions are considered an offer by company, acceptance is expressly limited to these terms.
2. Additional Terms
If have signed up previously with our company or using any of the products, you are also subject to the relevant terms and conditions.
3. Subject of the Engineering Tracks
The Products enable our audiences (“Learners”) to connect with independent contractor Engineering Tracks (“Engineering Tracks”) who provide live and recorded instruction, tutoring, and learning services through our online classrooms (the “Courses”). Learners and Engineering Tracks are, collectively, “Users.”
The Products include, without limitation, producing, facilitating and hosting Courses and supporting materials, and taking feedback from Users.
Company reserves the right to revise these Terms in its sole discretion at any time by posting the changes on the Site. Changes become effective fifty (50) days after posting. Your continued use of Products after change become effective shall mean that you accept those changes. You should visit the Site regularly to ensure you are aware of the latest version of the Terms. Notwithstanding, no revisions to these terms will apply to any dispute between you and the Company that arose prior to the date of such revision.
The Company may modify the Products or discontinue their availability at any time.
You are solely responsible for all service, telephone calls, data charges and/or other fees and costs associated with your access to and use of the Products, as well as for obtaining and maintaining all telephone, computer hardware, and other equipment required for such access and use.
If you elect to access or use Products that involve payment of a fee, then you agree to pay, and will be responsible for payment of, that fee and all taxes associated with such access or use. If You provide credit card or other payment method information to pay for such fees then You hereby are authorized to supply such information and hereby authorize the Company to charge Your credit card on to pay the fees as they are due.
If your payment method fails or your account is past due, then we may collect fees owed using other collection mechanisms. This may include charging other payment methods on file with us and/or retaining collection agencies and legal counsel. We may also block your access to any Products pending resolution of any amounts due by You to Company
All of Your use, access and other activities relating to the Site and the Products must be in compliance with all applicable laws and regulations, including, without limitations, laws relating to copyright and other intellectual property use, and to privacy and personal identity. In connection with Your use of the Products and Site, You must not provide incorrect or knowingly false information; copy, distribute, modify, reverse engineer, deface, tarnish, mutilate, hack, or interfere with the Products or operation of the Site; frame or embed the Site or Products; impersonate another person or gain unauthorized access to another person’s Account; introduce any virus, worm, spyware or any other computer code, file or program that may or is intended to damage or hijack the operation of any hardware, software or telecommunications equipment, or any other aspect of the Products or operation of the Site; scrape, spider, use a robot or other automated means of any kind to access the Products.
4. General Disclaimer
The Site is only a marketplace for Engineering Tracks and Learners. We do not hire or employ Engineering Tracks nor are we responsible or liable for any interactions involved between the Engineering Tracks and their respective clients. We are not responsible for disputes, claims, losses, or damage of any kind that might arise out of or relate to conduct of Engineering Tracks or Learners, including, but not limited to, any Learner’s reliance upon any information provided by Engineering Tracks.
We do not control Submitted Content (as defined below) posted on the Site and, as such, do not guarantee in any manner the reliability, validity, accuracy or truthfulness of such Submitted Content. You also understand that using the Products may expose you to Submitted Content that you consider offensive, indecent, or objectionable. The Company has no responsibility to keep such content from you and no liability for your access or use of any Submitted Content, to the extent permissible under applicable law.
The Site and Products may give you access to links to third-party Websites (“Third Party Sites”), either directly or through Courses or Engineering Tracks. The Company does not endorse any of these Third Party Sites and does not control them in any manner. Accordingly, the Company does not assume any liability associated with Third Party Sites. You need to take appropriate steps to determine whether accessing a Third Party Site is appropriate, and to protect your personal information and privacy on such Third Party Site.
5. Conduct
You may only access the Products for lawful purposes. You are solely responsible for the knowledge of and adherence to any and all laws, rules, and regulations pertaining to your use of the Products. You agree not to use the Products or the Company Content (as defined below) to recruit, solicit, or contact in any form Engineering Tracks or potential users for employment or contracting for a business not affiliated with us without Our advance written permission, which may be withheld in Our sole discretion. You assume any and all risks from any meetings or contact between you and any Engineering Tracks or other Users of the Products
6. Registration
To use certain Products, You will need to register and obtain an account, username and password. When you register, the information you provide to us during the registration process will help us in offering content, customer service, and network management. You are solely responsible for maintaining the confidentiality of your account, username, and password (collectively, Your “Account”) and for all activities associated with or occurring under Your Account. You represent and warrant that Your Account information will be accurate at all times. You must notify us (a) immediately of any unauthorized use of Your Account and any other breach of security, and (b) ensure that You exit from Your Account at the end of each use of the Products. To the extent permissible under applicable law, we cannot and will not be responsible for any loss or damage arising from Your failure to comply with the foregoing requirements or as a result of use of Your Account, either with or without Your knowledge, prior to Your notifying us of unauthorized access to Your Account.
You may not transfer Your Account to any other person and you may not use anyone else’s Account at any time without the permission of the account holder. In cases where you have authorized or registered another individual, including a minor, to use Your Account, You are fully responsible for (a) the online conduct of such User; (b) controlling the User’s access to and use of the Products; and (c) the consequences of any misuse
7. Content, Licenses & Permissions
All software, technology, designs, materials, information, communications, text, graphics, links, electronic art, animations, illustrations, artwork, audio clips, video clips, photos, images, reviews, ideas, and other data or copyrightable materials or content, including the selection and arrangements thereof is “Content.”
The Company hereby grants You (as a User) a limited, exclusive, non-transferable license to access and use Submitted Content and Company Content, for which You have paid all required fees, solely for Your personal, non-commercial, educational purposes through the Site and the Products, in accordance with these Terms and any conditions or restrictions associated with particular Courses or Products.
You agree that we may record all or any part of any Courses (including voice chat communications) for quality control and delivering, marketing, promoting, demonstrating or operating the Site and the Products. You hereby grant the Company permission to use Your name, likeness, image or voice in connection with offering, delivering, marketing, promoting, demonstrating, and selling the Site, Products, Courses, Company Content and Submitted Content and waive any and all rights of privacy, publicity, or any other rights of a similar nature in connection therewith, to the extent permissible under applicable law.
All rights not expressly granted in these Terms are retained by the Content owners and these Terms do not grant any implied licenses.
8. Pricing for Paid Courses
If you are a Learner, You agree to pay the fees for Courses that you take, and hereby authorize us to charge your credit card or other means of payment for these amounts. We will charge your credit card or other means of payment for all amounts owed. If payment is declined, you agree to pay us the fees within thirty (30) days of notification from us, and pay (at our discretion) a late payment charge at 1.5% per month, or the maximum permitted by law, whichever is greater.
All payments should be made to Engineering Tracks
If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.
The cardholder must retain a copy of transaction records and Merchant policies and rules.
We accept payments online using Visa and MasterCard credit/debit card in AED (or any other agreed currency)
Taxes
In the event that the sale or delivery of a Course or any Submitted Content to any Learner is subject to any value added tax (“VAT”), under applicable law, Engineering Tracks will collect and remit the VAT to the competent tax authorities for sales of such Courses.
Foreign Currency
Company’s online platform may default the Sale Currency based on your geographic location. The currency of any transaction will match the Sale Currency displayed to you on the website. You cannot change your displayed currency.
Each foreign currency conversion is processed at a foreign currency conversion rate. This rate generally refers to the amount of one currency that must be paid to buy a certain amount of another currency at a given time.
9. Copy Right of Our Brands
The Copy Right of Our Brands, service marks, and logos (the “Trademarks”) used and displayed on the Site, in the Products or in any Company Content are Our registered or unregistered Trademarks or of Our suppliers or third parties and are protected pursuant to applicable trademark laws. All rights are reserved and you may not alter or obscure the Trademarks, or link to them without our prior approval.
For details on our refund deadlines and policies, please refer to the information below; note that our policies differ for subscription payments vs. one-time course and Specialization purchases, and that payment options may vary from one Service to another. Please also note that we treat violations of our Terms of Use and Honor Code very seriously, and we have no obligation to offer refunds to learners who are found to be in violation of these terms, even if their requests are made within the designated refund period. Similarly, we have no obligation to offer late refunds to learners who do not pass a course or Specialization, or who are otherwise unsatisfied with their final grade.
For more information about our refund process, including instructions for requesting a refund, please,
For Month-to-Month Subscriptions
Engineering Tracks does not offer refunds for payments made on a subscription plan. To avoid being charged during a trial promotion, you must cancel your subscription before your 7-day trial ends. If you complete a course during the trial period, Engineering Tracks reserves the right to require you to pay for a one-month subscription in order to receive a Course and/or Specialization Certificate.
Your subscription will continue on a month-to-month basis unless and until you cancel your subscription or the subscription is suspended or discontinued by Engineering Tracks. For subscriptions to individual Specializations, Engineering Tracks will automatically discontinue your subscription at the end of the monthly period during which you earn a Specialization Certificate for the Specialization, unless you have subscribed through a third party marketplace that restricts Engineering Tracks’ ability to do so – e.g., in-app purchases through the Apple App Store. Please visit the third party marketplace for information regarding their policies. You must cancel your subscription before your monthly renewal date to avoid the next billing.
If you cancel your subscription, cancellation will be effective at the end of the current monthly period; you will have continued access to your subscription for the remainder of that period, but you will not receive a refund.
For 6-Month Subscriptions
Engineering Tracks does not offer refunds for 6-month subscription payments. To avoid being charged during a trial promotion, you must cancel your subscription before your 7-day trial ends.
Your subscription will continue for 6 months and then automatically renew unless and until you cancel your subscription or the subscription is suspended or discontinued by Engineering Tracks.
If you cancel your subscription, you will continue to have access until the end of the 6-month period and will not be billed for the next billing cycle.
For 12-Month Subscriptions
Engineering Tracks does not offer refunds for 12-month subscription payments. To avoid being charged during a trial promotion, you must cancel your subscription before your 7-day trial ends.
Your subscription will continue for 12 months and then automatically renew unless and until you cancel your subscription or the subscription is suspended or discontinued by Engineering Tracks.
If you cancel your subscription, you will continue to have access until the end of the 12-month period and will not be billed for the next billing cycle.
For Course and Specialization Purchases
If you cancel your paid enrollment for a course, Engineering Tracks will offer you a complete refund until 14 days after payment, or until you have earned your Course Certificate, whichever is earlier. If you pre-enroll and pay for a course, Engineering Tracks will offer you a complete refund until 14 days after the course launches or until you have earned your Course Certificate.
For avoidance doubt, once you have earned a Course Certificate with your payment, you are not eligible for a refund even if it is within 14 days. If you do not earn your Course Certificate within 180 days, your registration will expire and you will need to pay to re-enroll for the course. However, if you’re taking a course through your company or organization (e.g. Engineering Tracks for Business, Refugees or Government) then you can earn your certificate as long as your company’s contract with Engineering Tracks is active and your access has not expired in accordance with the terms of that contract. Similarly, refunds and cancellations will also be governed by the terms of that contract between your organization and Engineering Tracks.
If you cancel your one-time, paid enrollment for a Specialization, Engineering Tracks will offer you a complete refund until 14 days after payment, or until you earn a Course Certificate for any course in the Specialization, whichever is earlier. If you pre-enroll and pay for the Specialization, Engineering Tracks will offer you a complete refund until 14 days after the first course in the Specialization launches or until you have earned your first Course Certificate for any course in the Specialization.
10. Warranty Disclaimer
The products, site, company content, submitted content, courses, and any other materials made available on or through the site or the products are provided “as is,” without any warranties of any kind and, to the fullest extent permissible under applicable law, the company hereby disclaims all such warranties, express or implied, including, but not limited to, warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, freedom from errors, suitability of content, or availability.
11. Limitation of Liability
To the fullest extent permissible under applicable law, neither party shall be liable hereunder under any theory of liability, including, without limitation, contract, tort or negligence, for any losses, unless such losses were reasonably foreseeable at the time you agreed to this terms. The company’s total liability hereunder shall be limited to the amounts paid in connection with the courses or products under which such liability arose.
12. Termination
We may terminate Your use of the Products or Site immediately without notice for any breach by You appear likely to do so of these Terms or any of Our applicable policies, as posted on the Site from time to time. We may discontinue offering any Product, Course, or Content at any time. You may terminate your use of the Site or the Products at any time, either by ceasing to access them, or by contacting us. You must cease all use of the Site, Products and Content. Any accrued rights to payment and terms contained herein relating to representations and warranties shall survive termination.
13. Availability of the Site
You recognize that the traffic of data through the Internet may cause delays during the download of information from the Site and accordingly, you should not hold the Company liable for delays that are ordinary in the course of Internet use. You further acknowledge and accept that the Site will not be available on a continual twenty-four hour basis due to such delays, or delays caused by the Company’s upgrading, modification, or standard maintenance of the Site.
14. Third Party Links or Information
This Site may contain links to other websites that are not operated by or related to Company. Company is not responsible for the content, accuracy or opinions expressed in such third party websites, and does not investigate, monitor, or check these websites for accuracy or completeness. The inclusion of any linked website on this Website does not imply approval or endorsement of the linked website by Company. A Subscriber that leaves this Website to access these third-party sites does so at its own risk
15. Validity of Terms
All provisions relating to proprietary rights, payment of fees, confidentiality, disclaimer of warranty, indemnification, and limitation of liability, shall be continue valid in case of early termination of these Terms of Service.
16. Miscellaneous.
Entire Agreement. These Terms and any policies applicable to you posted on the Site constitute the entire agreement between the parties with respect to the subject matter hereof, and supersede all previous written or oral agreements between the parties with respect to such subject matter.
Sever ability. If any provision of these Terms is found to be illegal, void or unenforceable, then that provision shall be deemed sever able from these Terms and shall not affect the validity and enforce ability of any remaining provisions of these Terms.
Waiver. A provision of these Terms may be waived only by a written instrument executed by the party entitled to the benefit of such provision. The failure of Company to exercise or enforce any right or provision of these Terms will not constitute a waiver of such right or provision.
Notice. Any notice or other communication to be given hereunder will be in writing and given by email, registered post or certified mail. Return receipt is requested.
Dr Yasser Shaban
18 Mostafa Elnahas Street, Nasrcity, Cairo, Egypt
Engineering Tracks Corporation takes your concerns about privacy very seriously.
The purpose of this privacy notice is to describe Engineering Tracks policy regarding the collection and usage of personal data from our web site www.EngineertingTracks.com and from any customer satisfaction or product improvement program in which our customers choose to participate.
POLICY
How we treat your personal information
Engineering Tracks considers all information collected to be our information. It will be collected from you via the forms in various locations on Engineering Tracks websites and from your voluntary participation in product improvement programs, but will not be shared with, bartered, or sold to any third party without your consent.
We collect information from you for the purposes of fulfilling your requests, improving your experience on the Engineering Tracks websites, verify your identity, improving our ability to create individually relevant communications to you about our products and services and improving our products and features to help better solve design problems. You may choose to not supply any personal information to us; however, doing so will limit your access to certain content on our site, such as product demonstrations, white papers, and the like.
At times, we disclose relevant information about our customers to our contractors in order for them to provide specific services for Engineering Tracks, or to distributors to fulfill a customer order. Our contractors and distributors are bound by strict contractual requirements to keep all information they receive confidential and to use such information solely on behalf of Engineering Tracks Designs. We take reasonable measures to protect the information you share with us from unauthorized access or disclosure.
Information Collection and Use
We collect several different types of information for various purposes to provide and improve our Service to you.
Types of Data Collected
- Personal Data
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:
- Email address
- First name and last name
- Phone number
- Address, State, Province, ZIP/Postal code, City
- Cookies and Usage Data
We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us.
- Usage Data
We may also collect information on how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
Tracking & Cookies Data
We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information.
Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyze our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
How we treat email lists
Engineering Tracks maintains several e-mail lists to keep interested persons informed about events and other items of interest. Individuals can sign up to join our mailing lists in several ways, for example; in response to an email message or by using a form on our website. Other than disclosing to contractors as required for them to perform specific services for Engineering Tracks UX, we do not sell, trade, lease, rent, loan or otherwise disclose the addresses on these lists to any third party without your consent.
Information change requests
We realize that your personal information, including name, company, and email address, is subject to change over time. if you need to update your information in our records, please send email to Privacy@EngineeringTracks.com.
If you are registered with Engineering Tracks’ profile center, you can update your data online.
How we treat your browser information
Engineering Tracks analyzes the log files of our website to better understand the volume of traffic to particular areas of our site. This information helps us to serve your information needs. Individual users remain anonymous in our website log files unless they have logged into one of our password-protected sites.
For example, when accessing Support Net, our technical support web site, we may correlate individual registration and browser information to your personal and company information as stored in our business databases. These databases contain support contract expiration dates and other information relevant to delivering and improving support.
Our use of cookies
A “cookie” is a marker or an identifier that is entered into the memory of a visitor’s browser and is saved to a file for future reference. Engineering Tracks uses cookies on selected areas of our website as a tool to “remember” information about our visitors so that they do not have to repeatedly enter their personal information onto numerous forms on the site.
In the future, cookies will help us tailor our website to the visitor’s individual interests. You can set your browser to notify you when you are sent a cookie so that you can decide whether or not to accept it. Even without a cookie, you can access most information on our web site.
How we treat information collected from a product improvement program
Technological features in our products and on our website may provide data to Engineering Tracks or its contractors and are used for the purpose of making improvements to products and enhancing features used most by our customers. Typically, the limited data collected includes information on product performance, settings, options, output log files, and similar product functionality.
Engineering Tracks analyzes this information along with data from other program participants to help improve user experience. Engineering Tracks will not collect any personally identifiable data in this process and will not disclose your data collected to any third party without your prior written consent, except to Engineering Tracks Designs’ outside attorneys or as may be required by a court of competent jurisdiction.
Transfer of Personal Information:
Engineering Tracks has its headquarters in Egypt, so the information we collect from you maybe be processed in the United States. Engineering Tracks takes suitable safeguards for the protection of your personal data. Engineering Tracks participates in, complies with, and has certified its adherence to the EU-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and the United Kingdom to the United States. Engineering Tracks is committed to subjecting personal data received from European Union (EU) member countries and the United Kingdom in reliance on the Privacy Shield Framework and to the Framework’s applicable principles. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield Frameworks, and to view our certification, visit the U.S. Department of Commerce’s Privacy Shield List.
Sometimes the recipients to whom Engineering Tracks transfers your personal data are located in countries in which applicable laws do not offer the same level of data protection as the laws of your home country. In those cases, we will only transfer personal data to external recipients who have (1) entered into EU standard contractual clauses with Engineering Tracks, (2) implemented Binding Corporate Rules in its Organization or (3) U.S. companies that entered into the Privacy Shield self-certification program.
For more information
Engineering Tracks data privacy organization provides support with any data privacy related questions, comments, concerns or complaints or in case you wish to exercise any of your data privacy related rights. The Data Privacy Organization may be reached by emailed mail as follows:
Dr Yasser Shaban
18 Mostafa Elnahas Street, Nasrcity, Cairo, Egypt
“Engineering Tracks. Corporation is committed to satisfying our customers by meeting or exceeding agreed upon requirements and expectations.”
Quality
We believe quality is defined by our customers. The direct measure of how well we are delivering on our quality commitment is the degree to which we meet our customers’ requirements and exceed their expectations. Our customers’ success is the most important factor in our long-term success.
Customer Satisfaction Measurements
It is our belief that to truly understand what our customers need from our organization, we must ask, listen and take action. The information from this survey is used by executive management to adjust practices within the organization to continuously improve our products, services and processes in order to more completely satisfy our customers.
In addition to the annual survey, we monitor our Customer Support organization through a weekly survey and have established Customer Satisfaction goals based on this direct customer feedback.
All customer issues are monitored through our global issue-tracking system that connects customer issues directly to engineering. With this system, we measure our responsiveness, time to resolution and overall defect discovery rates with constant emphasis on continuous improvement.
ACCOUNTABILITY
All employees are responsible for carrying out the Quality Policy using the philosophy of our guiding principles.
Guiding Principles
- Learning
- Ownership
- Customer Intimacy
Our philosophy creates a culture where we develop our employees (Learning); value empowerment, tenacity, and passion (Ownership); and delight the customer by creating value (Customer Intimacy).
Engineering Tracks.is committed to achieving technology leadership through our ability to deliver world class products and services.
INDUSTRY STANDARDS
We are utilizing SCP (Support Center Practices) as an industry standard to enhance our ability to deliver prompt and effective technical support to our customers. In addition, our corporate infrastructure benefits from regular internal process audits, which are based on ISO standards.